Privacy policy
Data controller
Thibaut Perrin, sole proprietorship (EI), trading as 3DVue, 10 impasse du Pignanen, 34660 Cournonterral, France. Contact: contact@3dvue.fr
Data collected
- Account identity: email, password (never stored in plain text, only as a hash)
- Billing data: managed directly by Stripe (name, address, payment method); 3DVue only stores the Stripe customer ID
- Site data: shop name, chosen subdomain
- Hosted files: 3D models, materials and textures uploaded by the customer
- Product images sent to the AI Photo Studio during a real generation
- Use of the customer area: pages opened, time spent, buttons clicked, import steps and errors, type of device and browser. Never what you type. This data stays on our servers and is deleted after 90 days.
Purposes
This data is used to provide the service (configurator hosting, account login, billing), provide customer support, and manage subscription plans.
Customer area usage data helps us understand where the tool is hard to use, help you when you are stuck and improve the service.
Retention period
Account data is kept for as long as the account exists. An account can be deleted at any time on request to contact@3dvue.fr.
Data processors (data recipients)
- O2Switch : hosting of the service's files, database and emails.
- Stripe : card payment processing and subscription management; no card data passes through 3DVue's servers.
- Google (Gemini) : the customer's product images are sent to Google's Gemini API during a real generation by the AI Photo Studio, only at the customer's explicit request.
- Hotjar : anonymous recording of browsing in the customer area (clicks, scrolling, pages), only if you accept it; input fields are masked.
- Google Analytics : audience measurement, only with your consent (see "Cookies" below).
GDPR rights
In accordance with the GDPR, you have a right to access, rectify, erase, object to and port your data. To exercise it, contact contact@3dvue.fr.
Cookies
A session cookie, strictly functional, keeps you logged in (no consent banner is required for this one).
On the site's public pages (outside the client area), a banner asks for your consent for Google Analytics, which measures traffic. If you accept, a measurement cookie is set and linked to that of www.3dvue.fr (a technical "linker" parameter) so a visitor moving from one to the other is recognised as the same person.
A successful payment (subscription, tokens, training or troubleshooting) leads, if you have consented to audience measurement, to our servers sending an event to Google Analytics (transaction ID, amount): no cookie is set by this transmission and no card data is included in it.
In the customer area, a screen asks whether you accept the anonymous recording of your browsing by Hotjar. If you accept, Hotjar sets its cookies for up to 180 days. If you choose “Later”, nothing is recorded and you will be asked again at your next login. You can change your mind at any time in “My account”.